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Shipping & Return Information

 
Shipping and Delivery     
Shipping
There is a $7.70 charge on all orders up to $99.00. Add $2.20 for each $100.00 over that amount. Priority shipping is available at an additional charge through FedEx. Shipping and handling charges are non-refundable.

* No Sales Tax charged outside Colorado.
   
Shipping Times
Shipping times are dependent upon the shipping product selected at the time or purchase. Federal Express offers standard ground (5 to 7 business days), express (3 business days), and overnight. We also offer COD services through Federal Express. There is a $8.95 fee for all COD orders.

New Fedex Economy Ground Shipping via SmartPost

Fedex SmartPost Exclusions:

*There is no COD orders allowed with SmartPost
*There is an 8 lb limit on all orders.
*You must receive mail from the US Post Office at the Shipping Address in order to use SmartPost.
*Residential deliveries only, no businesses.
*You can deliver to a post office box with the SmartPost.


RETURNS

All shipping discrepancies must be made within 5 days of receipt of your order. Please check your order thoroughly against your shipping invoice immediately upon receipt to ensure accuracy of size, color, style and quantity. Items must be returned within 14 days of receipt.

All costs associated with shipping Product Returns are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to you for the price of the item(s) being returned.

Costumes may only be returned, if they are unworn and in new condition with original packaging.
Discontinued items may not be returned or exchanged and are sold as is.

Returns are to be sent to:  4920 Northpark Loop, Colorado Springs, CO 80918

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